Returns & Refund Policy

1. Return Window

You have 30 days from the date of delivery to return an item for a full refund or exchange. To be eligible for a return:

• The item must be unused and in the same condition you received it.
• The item must be in its original packaging.
• You must have your order confirmation as proof of purchase.

2. How to Start a Return

1. Log into your account and find the order containing the item you'd like to return.
2. Contact our support team via our contact page with your order number and reason for return.
3. We'll provide you with return instructions and a return address.
4. Ship the item back using a tracked shipping service. You are responsible for return shipping costs unless the item is defective.
5. Once we receive and inspect the item, we'll process your refund within 5-7 business days.

3. Refund Process

Refunds will be issued to the original payment method. Please allow 5-7 business days for the refund to appear on your statement after we have received and processed the returned item.

If you haven't received your refund within 10 business days, please check your bank statement again, then contact your bank. If you've done this and still haven't received your refund, please contact us.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us with your order number and details of the issue.

5. Non-Returnable Items

• Items that have been used, worn, or altered
• Items without original packaging
• Gift cards
• Personalised or custom-made items

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.